Frequently Asked Questions
No surprises here. Below you’ll find clear answers about our 24/7 roadside service, repair process, and coverage area so you can book with confidence.
Do you offer free inspections?
Yes. Every roadside dispatch or PM service includes a 25-point safety check at no additional cost. We’ll send you photos and notes so you know the condition of your truck.
What payment methods do you accept?
We accept all major credit cards, ACH, fleet accounts, and digital payments. For fleet contracts, we provide consolidated monthly invoicing to keep bookkeeping simple.
How fast can you get to me?
Typical response is 60–120 minutes in the Houston metro area, depending on traffic and availability. Fleets with service contracts receive priority dispatch.
How long does a repair take?
It depends on the issue — diagnostics average 30–45 minutes, while common roadside repairs (hoses, sensors, electrical) are often completed same visit. Larger jobs may require shop scheduling, but we aim to minimize downtime.
What our clients say about us
⭐ Average Google Rating: 4.9 / 5 from 120+ reviews
100-Day ‘Run Like New’ Promise · 24/7 Live Support · One-Trip Fix Guarantee
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Mike R.
“Ares cut our unscheduled downtime by 42% in the first quarter.”
Mike R., Fleet Supervisor – Lone Star Concrete
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Phil woods
“They’re on-site faster than a tow truck and the invoice is always exactly what they quoted. No surprises, ever.”